Account Manager

Remote

Full Time

Account Management

Entry Level

Account Manager – Laboratory Client Services
Location: Charlotte, NC area preferred (hybrid) | Fully remote considered
Employment Type: Full-Time, 10am - 6pm EST
Compensation: $24-28 hourly + Commission/Bonus

Lighthouse Lab Services is looking for a client-focused Account Manager to support and grow relationships with our managed laboratory clients, specializing in toxicology and molecular diagnostics testing.

In this role, you’ll be the trusted contact for our healthcare clients. You’ll collaborate with internal teams, anticipate client needs, and ensure a seamless experience while identifying opportunities for growth.

Preferred candidates are in the Charlotte, NC area (hybrid schedule), but all qualified remote candidates will be considered.

What You’ll Do:

Serve as the primary point of contact for assigned clients, ensuring satisfaction, retention, and long-term success.
Proactively manage client relationships through regular check-ins, meetings, and issue resolution.
Navigate complex client requests, escalating when necessary to ensure timely resolution.
Maintain accurate documentation of all client interactions and complete required reporting.
Identify opportunities to upsell and deliver added value for clients and Lighthouse.
Partner cross-functionally to improve processes and deliver an exceptional client experience.

What We're Looking For:

Proactive and resourceful – Anticipates client needs and acts before issues arise.
Confident communicator – Handles tough conversations and drives positive outcomes.
Highly organized – Balance multiple priorities without missing details.
Relationship builder – Keeps interactions positive, even when solving problems.

Qualifications (or equivalent combination of Education and Experience):

Bachelor’s degree in Business, Healthcare Administration, or a related field.
2+ years of client-facing account management experience (healthcare or lab experience preferred).
Proficiency with Microsoft Office; experience with CRM and EMR systems a plus.
Client focus, attention to detail, proactive approach for conflict resolution and finding solutions.

Salary and Benefits:

$24-28/hour + Bonus/Commission Plan
Medical, Vision, and Dental Benefits
15 days PTO + 10 Paid Holidays
401(k) retirement plan with up to 4% Company match
Company-paid Life + AD&D, Short & Long-term Disability
Paid Volunteer Time Off
Partially Paid Medical & Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact [email protected] for assistance.

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This position is full-time, Monday–Friday, 10:00am–6:00pm, and pays $24–$28 per hour based on experience. We also offer a bonus/commission plan for this role. Does this schedule and pay range align with what you are looking for?*

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