Lighthouse Lab Services is seeking a friendly, outgoing, and service-oriented Front Desk Receptionist to be the first point of contact for clients, guests, and team members. The ideal candidate will love answering phone calls, greeting visitors with a positive attitude, and offering proactive support in a busy, multitasking environment. We need someone who is highly organized, takes initiative, and can prioritize while delivering exceptional customer service. Strong communication skills (written and verbal), a team player mindset, and tech-savviness are essential to navigate our systems and streamline processes.

Essential Functions & Basic Duties:

1. Greet guests and team members with a warm, friendly attitude, and answer phone calls promptly, directing them to the appropriate departments.
2. Provide general office administrative support, including replying to emails, filing paperwork, ordering supplies, and keeping the office organized.
3. Develop creative solutions for recurring customer requests, providing proactive assistance.
4. Offer general administrative support to the team, ensuring smooth day-to-day operations.
5. Coordinate meetings, luncheons, and events internally with staff and externally with clients and vendors.
6. Assist with preparation of documents, presentations, and follow-up tasks from meetings.
7. Help manage the shipping, packaging, and tracking of correspondence and packages.
8. Support process improvements by identifying opportunities for greater efficiency and organization.
9. Maintain confidentiality of sensitive materials and ensure company policies are adhered to.
10. Assist in generating client and staff communications as needed.
11. Promote company culture initiatives through newsletters, announcements, and event coordination.
12. Perform other administrative duties and assist with special projects as assigned.

High School Diploma or equivalent. Previous administrative experience is preferred. Proficiency with Microsoft Office (Outlook, Word, Excel) is required. Experience with creative software like Canva or Adobe Illustrator is a plus.

Benefits:

1. Hourly wage of $18-20 per hour

2. ​​​​​​​Full-time, Monday - Friday, with 8:00am - 9:00am arrival time and some flexibility/remote work possible

3. Medical, Vision, and Dental Benefit offerings

4. 15 days Paid Time Off (vacation and sick days)

5. 10 Paid Holidays

6. 401(k) retirement plan with up to 4% Company match

7. Company-provided life + AD&D, short and long-term disability insurance

8. Paid Volunteer Time Off

9. Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact [email protected] for assistance.

Lighthouse Lab Services | 800-838-0602 | lighthouselabservices.com